Last updated: 19 October 2026
Summary
| What you bought | Cancel | Refund |
|---|---|---|
| Hardware (computers, printers, parts) | Before dispatch / handover | Full refund if cancelled before dispatch. After delivery: replacement or repair for items that are dead or defective on arrival (reported within 7 days, in original packaging). Otherwise, warranty claims go through the manufacturer. |
| Accessories (keyboards, mice, cables, chargers, pen drives, headphones, etc.) | Before handover | Full refund if cancelled before handover. After handover: replacement for items that are dead or defective on arrival (reported within 7 days, in original packaging). Otherwise, warranty claims go through the manufacturer — see the Warranty & Returns Policy. |
| CCTV equipment & installation | Before installation starts | Full refund of any advance if installation has not started. After it starts, cable and labour already used are charged. Installed cameras and recorders are not returnable; faults are handled under warranty. Items specially ordered for you are not refundable. |
| Repair & installation | Any time before work starts | Full refund of any advance if work has not started. Diagnosis charges and work already done are not refundable. Parts specially ordered for you are not refundable. |
| AMC | Within 7 days if no visit has been made | Full refund within 7 days if no service visit was used. After that, no refund for the remaining period. |
| Software licence | Use the free trial first | Because a trial is provided, licence fees are non-refundable once an activation code is issued — except if the software cannot run on a supported computer and we cannot fix it within 7 days, in which case we refund in full. |
| Websites & custom software | Before work starts | Full refund of advance before work starts. After work starts, the advance covers work done; any amount above the value of completed milestones is refunded. |
| Marketing services | Before the month starts | Month already started or delivered is not refundable. |
How to request a cancellation or refund
Contact us by WhatsApp or call at +91 70758 59034, with your invoice number and the reason. We will confirm within 2 working days whether the request is approved.
How refunds are paid
- Approved refunds are processed within 5–7 working days of approval.
- Payments made online are refunded to the original payment method (card, UPI, net banking or wallet) through the payment gateway. Depending on your bank, it can take a further 5–10 working days to appear.
- Payments made by cash or bank transfer are refunded by bank transfer or UPI to an account in the payer's name.
- Where GST was charged, a credit note is issued.
Failed or duplicate payments
If money left your account but the payment failed, or you were charged twice, it is usually reversed automatically by your bank or the gateway within 5–7 working days. If it isn't, contact us with the transaction reference and we will get it refunded.
Cancellation by us
If we cannot deliver what you ordered — for example an item is out of stock — we will tell you and refund any amount paid in full.
Contact
Neelam Devi (sole proprietor), trading as Daksha Systems (GST trade name: DAKSHA SYSTEM), GSTIN 10GPXPD6272M1ZC, Rosera – Hathori Kothi Road, near Durga Sthan, Mananpur, Saduka, Samastipur, Bihar 848117, India
Phone / WhatsApp: +91 70758 59034